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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up menu will appear. It includes elaborate info about all the actions that you can carry out on the given page. Each popup shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have an extensive assortment of educational videos clarifying how to work with our Control Panel. They're intended for those of you who would like to see how things are being done instead of only reading articles. Thus, everyone can swiftly find their way around our Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you need, take a glance at our comprehensive FAQ section, which covers questions asked by actual users and provides practical solutions. We frequently update our Frequently Asked Questions database with new articles in order to embrace all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, you can contact our excellent team of client support engineers available 24x7 and ready to help you with any issue. Each support ticket you open will be answered in less than sixty minutes (the average response time being only 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 265945

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com